Clinics
Do you have an appointment this week?
Give reception a shared inbox, a next-action reminder and staff availability in one place. Keep this workflow focused on booking logistics.
- Inquiry
- reception follow-up
- appointment
A reply. A follow-up. A booking.
See who’s waiting for a reply
Find unanswered inquiries, read the conversation, and assign a teammate.
Follow up with permission
Schedule two follow-ups for eligible leads. Replies, bookings and opt-outs stop the sequence.
Book a time with your team
Choose a teammate and a free time slot without leaving the conversation.
Built for businesses that book time.
Different services. The same need to answer, remember and follow through.
Real estate
Can I arrange a viewing?
Assign the inquiry to the right agent, track the next call and reserve a time for a viewing.
- Inquiry
- agent ownership
- viewing
Car dealerships
Is this car available for a test drive?
Keep the conversation with an assigned salesperson, remember the follow-up and book a staff appointment.
- Inquiry
- sales follow-up
- test drive
Home services
Could you send me a quote?
Record who will prepare the quote, set a reminder and turn the conversation into a scheduled service visit.
- Inquiry
- quote reminder
- service visit
Follow through. Keep control.
Clear rules for your team and the people you message.
Permission stays part of the record
Keep consent evidence and opt-out history with each contact. Automation rechecks eligibility before sending.
A person owns the next step
Assign conversations and reminders to teammates. Use private notes and reusable replies to keep context together.
Recovery knows when to stop
Replies, opt-outs, bookings, Lost status and manual outbound replies cancel the enrollment.
Your workspace. Your data.
Owners manage team access, exports and deletion requests. Contact data and private media stay scoped to the business.
SecurityFrom a missed inquiry to a clear next step
About a minute
Recorded in the actual interface with illustrative customer data. English narration; English and Arabic captions.
Read the transcript
Respontra brings WhatsApp inquiries, team ownership and appointments into one workspace. This walkthrough uses example customer data.
Start in the inbox. Needs reply surfaces conversations waiting for your team. Open the thread to see the customer, permission and assigned owner together.
Use a saved reply to prepare a consistent answer, then personalize it before sending. A draft never bypasses WhatsApp’s messaging window.
Give the next step an owner and a due time. Manual reminders keep a quote, call or check-in visible without sending a customer message.
Enroll an eligible lead into a permission-based recovery sequence. Replies, opt-outs, bookings and manual replies stop the sequence.
Book an appointment with a member of your team. Respontra checks staff availability and prevents overlapping active bookings.
Use the pipeline to see progress from new inquiry to booked. Keep every conversation connected to a clear owner and a next action.
A clear path to your first inquiry.
Create your workspace
Choose your language, timezone, working hours and team availability.
Connect your channels
Sign in with Meta to connect WhatsApp, Instagram and Messenger, then verify each connection.
Bring your team into the inbox
Invite teammates, add saved replies and start assigning the next action.
You’ll need a Meta business account. WhatsApp also needs an eligible number; availability and migration steps depend on Meta’s onboarding requirements.
One plan for your whole team.
Five staff members, one WhatsApp number, inbox, recovery sequences, appointments, tasks and reports.
See pricing & what’s includedYour 14-day, no-card trial starts when your first live WhatsApp connection becomes operational.
Your subscription covers Respontra. Meta bills your business directly for WhatsApp usage. See pricing for the configured monthly price.
Choose around the work your team needs to do.
A messaging tool should make the next step easier. Start with where conversations get stuck.
Before you connect your number
How do I connect my channels?
Create a workspace, open Channels and sign in with Facebook to connect WhatsApp, Instagram or Messenger. You need admin access to your Meta business. WhatsApp also needs a supported business phone number; some existing numbers may require migration or a different onboarding path.
Are WhatsApp fees included?
Your Respontra subscription covers the software. Meta bills your business directly for WhatsApp message usage.
When can I follow up?
Proactive messages require recorded permission. Outside the 24-hour service window, use a Meta-approved template. Automated sequences always recheck eligibility.
How are new inquiries assigned?
An owner can enable round robin or fewest-active routing in Settings → Lead assignment, choose teammates, set capacity, and use staff working hours. Teammates can pause their own assignments. When nobody qualifies, new inquiries remain in Unassigned with a recorded reason. Existing conversations keep their owners.
Can customers receive a welcome or away message?
An owner can enable separate welcome and away messages in Settings → Welcome & away. Business hours choose which message applies. Each fresh inquiry after 24 hours of silence can receive one acknowledgement, subject to eligibility and a five-minute expiry. Your team still needs to reply; automatic messages do not improve staff response metrics or grant follow-up permission.
When does my trial begin?
Your 14-day trial begins when your first live WhatsApp connection becomes operational. Reconnecting does not restart it.
Can I cancel?
Yes. Open Settings → Billing to manage your subscription. Paid access continues to the end of your paid period.
Will an AI agent reply to my customers?
Yes, once you turn it on. Describe your business, prices and rules once, and the agent answers every chat on every connected channel using only what you wrote. It hands the chat to your team when a person is needed, and replying yourself pauses it in that chat.
Can I connect an existing WhatsApp number?
Number eligibility, coexistence and migration depend on Meta’s Embedded Signup process and the number’s current setup. Check those steps before moving an existing number; Respontra does not promise a universal one-click migration.
Can I take my data with me?
Workspace owners can export existing data and request account deletion. Disconnecting WhatsApp from Respontra does not delete your Meta business assets.